7 Ways to Influence Employee Experiences

DENTAL PRACTICE CULTURE EXISTS WHETHER YOU CREATE IT OR NOT.

Intentionally creating a “Team-Centric” culture and employee experience is the most important action you can take to ensure practice success in these stressful times.

The impact of a strong culture will trickle down into a positive patient experience. Which in turn, creates patient loyalty and retention.

There is no silver bullet to creating culture. ALL team members should be involved!

THE WINNING COMBINATION INVOLVES:

  1. COMMUNICATION

Be open, honest, and empathetic

  1. LEADERSHIP

Create opportunities for team members to lead by focusing on their super powers

  1. ONBOARDING

Take the time to hire the right people who will invest in the practice

  1. OFFBOARDING

How you let someone go is remembered by the team

  1. MENTORSHIP

Structure a support system for all employees

  1. BENEFITS

Provide digital interface, easy-to-use, benefit package options for employees

  1. MISSION STATEMENT

Created, understood, and supported by all team members

As a dental practice leader, maintaining practice health is a delicate balancing act which requires the entire team to embrace: new guidelines, compassion, active listening, and empathy.

Copyright 2020 Lisa Copeland.  All rights reserved.

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