7 Ways to Influence Employee Experiences
DENTAL PRACTICE CULTURE EXISTS WHETHER YOU CREATE IT OR NOT.
Intentionally creating a “Team-Centric” culture and employee experience is the most important action you can take to ensure practice success in these stressful times.
The impact of a strong culture will trickle down into a positive patient experience. Which in turn, creates patient loyalty and retention.
There is no silver bullet to creating culture. ALL team members should be involved!
THE WINNING COMBINATION INVOLVES:
- COMMUNICATION
Be open, honest, and empathetic
- LEADERSHIP
Create opportunities for team members to lead by focusing on their super powers
- ONBOARDING
Take the time to hire the right people who will invest in the practice
- OFFBOARDING
How you let someone go is remembered by the team
- MENTORSHIP
Structure a support system for all employees
- BENEFITS
Provide digital interface, easy-to-use, benefit package options for employees
- MISSION STATEMENT
Created, understood, and supported by all team members
As a dental practice leader, maintaining practice health is a delicate balancing act which requires the entire team to embrace: new guidelines, compassion, active listening, and empathy.
Copyright 2020 Lisa Copeland. All rights reserved.
