7 Ways to Influence Employee Experiences
DENTAL PRACTICE CULTURE EXISTS WHETHER YOU CREATE IT OR NOT.
Intentionally creating a “Team-Centric” culture and employee experience is the most important action you can take to ensure practice success in these stressful times.
The impact of a strong culture will trickle down into a positive patient experience. Which in turn, creates patient loyalty and retention.
There is no silver bullet to creating culture. ALL team members should be involved!
THE WINNING COMBINATION INVOLVES:
Be open, honest, and empathetic
Create opportunities for team members to lead by focusing on their super powers
Take the time to hire the right people who will invest in the practice
How you let someone go is remembered by the team
Structure a support system for all employees
Provide digital interface, easy-to-use, benefit package options for employees
- MISSION STATEMENT
Created, understood, and supported by all team members
As a dental practice leader, maintaining practice health is a delicate balancing act which requires the entire team to embrace: new guidelines, compassion, active listening, and empathy.
Copyright 2020 Lisa Copeland. All rights reserved.