Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Category: Attraction and Retention
Dental Leadership is a Team Sport
Great leaders reduce team turnover by UP-skilling AND RE-skilling team members. When everyone’s voice is heard and valued we are inspired
to go beyond what is expected of us!
Communicating Confidence with Team Members and Patients
Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
Principles of Building Team Wellness and Patient Relationships
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
Are You Asking Intentional Questions?
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
16 Ways to Retain Dental Team Members
The time is now to pivot to what employees genuinely want in this employee-driven workforce.
Evolution for Survival: A Dental Team Guide 
Practice Investing in Your Team, and Your Team Will invest in the Practice!
Communication is Our Currency for Successful Dentistry
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
How to Focus on Emotional Safety
Are you Soaring, Coasting, or Diving to implement emotional safety in your practice?
Are You Practicing Digital Compassion?
Digital Compassion =
Connecting with your patient community on several platforms with a variety of messages that emphasize empathy and compassion.
PRACTICING H.O.P.E.
Dental Professionals practice H.O.P.E as we move forward in these turbulent times.
Happy Dental Assistants Recognition Week
Let’s celebrate Dental Assistants and the super powers they bring to our dental practices!
Creating Customer-Centric Experiences
MEET HAROLD
The master of creating a positive customer experience at the Colorado Convention Center.
Value Trumps Worth
iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...
Dental Team Rewards and Recognition
What would happen if we rewarded people, and expressed our appreciation regularly?
Managing Dental Patients Wants vs. Needs
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...