Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
The time is now to pivot to what employees genuinely want in this employee-driven workforce.
Practice Investing in Your Team, and Your Team Will invest in the Practice!
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
Are you Soaring, Coasting, or Diving to implement emotional safety in your practice?
Digital Compassion =
Connecting with your patient community on several platforms with a variety of messages that emphasize empathy and compassion.
Dental Professionals practice H.O.P.E as we move forward in these turbulent times.
Let’s celebrate Dental Assistants and the super powers they bring to our dental practices!
A CUSTOMER SERVICE HERO Harold opened the door for me at 6 am as I struggled to carry a 35-pound box, my computer bag, and supplies for my presentation that day. Here’s how the...
iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...
What would happen if we rewarded people, and expressed our appreciation regularly?
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...
Relationships are the cornerstone of business and life. Having just moved to a new city, where we do not know anyone, we have accepted the challenge and embraced the excitement of making new friends...
iRONMAN Communication Increases Business Productivity Lisa Copeland RDH, CSPGLOBAL SPEAKER / IRONMAN™COMPETITOR /GEN X _________________________________________________ iRONMAN Communication Tip Customizing generational communication will increase dental case acceptance. To learn about dressing to match the patients generational expectations...
