Generation Z, the largest cohort yet, defies stereotypes with their forward-looking, pragmatic mindset. They are defined not only by their birth years but also by the unique experiences that shape their worldview. Cuspers, those straddling two generations, offer a special perspective, making them invaluable bridges between age groups. As we continue to navigate the ever-changing landscape of generational dynamics, understanding the distinct qualities and concerns of each cohort is crucial for fostering empathy and building a more inclusive society.
Category: Attraction and Retention
The patient experience is a critical factor in the success of any dental practice. Patients who have positive experiences are more likely to return for future appointments, refer friends and family, and leave positive reviews.
Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Players (Team)
iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...