The patient experience is a critical factor in the success of any dental practice. Patients who have positive experiences are more likely to return for future appointments, refer friends and family, and leave positive reviews.
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality.
Practice Investing in Your Team, and Your Team Will invest in the Practice!
What does it take to initiate behavior change, particularly when under stress?
Intentional, collaborative system development that influences the success of a dental practices.
If you had done either of these activities with my father, you would know the answer is “Systems”. Growing up in a small suburb of Scranton PA, with a Pennsylvanian Dutch dad, we learned...
MEET HAROLD
The master of creating a positive customer experience at the Colorado Convention Center.
Challenge your dental team to level up your practice by seizing creative opportunities.
June 26th 2005, I was about to compete in my first IRONMAN: 2.4 mile swim, cycling 112 miles, finishing with a full marathon, 26.2 miles. I signed up to compete in the Coeur d’Alene,...
