Creating Customer-Centric Experiences
A CUSTOMER SERVICE HERO Harold opened the door for me at 6 am as I struggled to carry a 35-pound box, my computer bag, and supplies for my presentation that day. Here’s how the...
Category: Dental Blog
Dental Team Rewards and Recognition
What would happen if we rewarded people, and expressed our appreciation regularly?
Managing Dental Patients Wants vs. Needs
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...
Dental Relationship Update: A Generational Approach
Relationships are the cornerstone of business and life. Having just moved to a new city, where we do not know anyone, we have accepted the challenge and embraced the excitement of making new friends...
Opportunity’s Knocking… Are You Opening the Door?
After living for 20 years in Seattle, my husband and I moved to Park City. It was a huge decision, but one we were ready to make! Working together as a team, we strategically...
iRONMAN Communication for Business Success
June 26th 2005, I was about to compete in my first IRONMAN: 2.4 mile swim, cycling 112 miles, finishing with a full marathon, 26.2 miles. I signed up to compete in the Coeur d’Alene,...
Snap Shot of Generational Work Ethics
Have you ever wondered why your colleagues make the decisions they do at work? Sometimes I scratch my head in confusion and other times I applaud in awe at the unique and creative approach...
Chatter Matters: Using Intentional Vocabulary to Increase Engagement
The way we communicate to one and all, Can make or break a 1:1, a meeting or even a call. Be thoughtful when selecting certain words and phrases…choosing the ones that can pay, Or...
Learning to Embrace the Generational Friction Factor
Last spring I decided to plant a garden. Having grown up in the Northeast region of the US, with a father who is a Pennsylvania Dutch farmer, I was accustom to homegrown delicacies year...
When Dental Shift Happens: Are You Speaking the Right Generational Language?
When Dental Shift Happens: Are You Speaking the Right Generational Language? Last weekend was very emotional, finding myself watching a complete stranger lurch and stutter an old manual shift 1997 Subaru Outback out of...