Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Category: Practice Management
Specialty Practice Communication: Challenges & Solutions Part II
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Specialty Practice Communication: Challenges & Solutions
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Dental Leadership is a Team Sport
Great leaders reduce team turnover by UP-skilling AND RE-skilling team members. When everyone’s voice is heard and valued we are inspired
to go beyond what is expected of us!
What Happened to Your Referrals?
How to Increase Your Study Club / Association Membership and Get More Referrals!
September is National Preparedness Month: Has Your Practice ‘Preparedness Kit’ Been Updated?
Last month we were evacuated from our home, in Park City, UT, due to the Parleys Canyon Fire raging toward our mountain homes. The smoke plume expanded quickly, directly behind our neighborhood. In 2021,...
We Got Engaged: Now We Are Deeply Committed!
Two activities for your dental practice to improve team engagement.
Disruption Offers Opportunities: Try Productive Reflection
How to Practice Productive Reflection.
Make a list of positive, neutral, and areas for improvement that occurred in your practice / team in the first half of the year.
How To Focus on the Freedom of Emotional Safety
Emotional Safety relates to an individuals’ perceptions of the consequences of taking interpersonal risks.
How to Improve Treatment Case Acceptance
We are in the midst of a shift from product-centricity to people-centricity. Investments in your team and your customer is essential. Dental practices pushing services rather than focusing on the wants of the patient...
Sticky Notes Or Apps To Stay On Task?
Improve brain wellness by completing tasks without interuption.
How to Focus on Emotional Safety
Are you Soaring, Coasting, or Diving to implement emotional safety in your practice?
Creative Marketing: 2021 Winter Dental Menu
How many of us ordered take-out and / or curb-side delivery in 2020? We have, and it got me thinking about how the restaurants and service industry adapted to initiate / increase their revenue....
Are You Practicing Digital Compassion?
Digital Compassion =
Connecting with your patient community on several platforms with a variety of messages that emphasize empathy and compassion.
Being Authentic Builds Your Dental Practice
If your employees aren’t thriving, your dental practice may be struggling
