Category: Practice Management

The Power of Unplugging: Why “Me Time” Isn’t Selfish—It’s Necessary

Posted on by Lisa Copeland

Girls Trip.

Eight days. More than 40 years of friendship.

Recently, I spent eight days at the beach with women I’ve called friends for more than four decades.

Think about that for a minute. Forty-plus years.

We’ve known each other through different careers, relationships, families, moves, successes, disappointments, celebrations, and more life changes than any of us could possibly count.

And yet, when we get together, something happens.
We pick right back up.

There were long days at the beach, cocktails, late nights, a ridiculous amount of laughter, a few more wrinkles than when we first met—and definitely a LOT more stories.

But there was also something else.
I unplugged.
And I was reminded how important that is.

When Did “Busy” Become a Badge of Honor?

Like many professionals and business owners, I’m used to moving.

There is always another email to answer, presentation to prepare, client to coach, call to return, social media post to create, or idea bouncing around in my head.

Even when we technically aren’t working, how often are we still working?

  • We check email while drinking our morning beverage.
  • We answer a text from a client while sitting by the pool.
  • We tell ourselves, “I’m just going to take care of this one thing.”

And suddenly, work has quietly joined us on vacation.

Technology has made it incredibly easy to work from anywhere. The problem is—it has also made it incredibly difficult to stop working anywhere.

You Can’t Recharge If You Never Unplug

We talk a lot about charging our devices. When our phone hits 10%, we immediately start looking for a charger. But when we are running at 10%, what do we do?

We keep going.

We push through.

We add more caffeine.

We convince ourselves we’ll slow down when things settle down.

Here’s the problem: Things rarely settle down on their own.

We have to intentionally create the space.

That’s what these eight days gave me.

Time to laugh without watching the clock.

Time to sit on the beach without thinking about the next item on my calendar.

Time to reconnect with people who knew me long before the titles, credentials, business, and professional accomplishments.

And that kind of time fills a bucket that work simply can’t.

Sometimes You Need People Who Knew You “Before”

There is something wonderfully grounding about lifelong friends. These women knew earlier versions of me.

They knew me before Communicate With Influence. Before speaking stages and coaching clients. Before many of the roles that define my professional life today.

And after 40+ years, they know the current version too. That perspective matters.

Because our careers are an important part of who we are—but they aren’t all of who we are.

Sometimes we need to step away from the professional version of ourselves and simply be the friend sitting on the beach, laughing about something that happened 30 years ago.

No agenda. No deliverables. No strategy. Just connection.

Stepping Away Can Actually Make You Better at Your Work

There’s an irony in taking time away from work.

We sometimes worry that stepping away will cause us to fall behind. But I believe the opposite can happen.

When we allow ourselves to disconnect, we create room to think again. We return with more energy, more creativity, more patience, and often a clearer perspective about what actually deserves our attention.

Rest isn’t the opposite of productivity. It supports it.

And “me time” doesn’t have to mean an eight-day beach trip.

It might be an afternoon on your bike.

A hike.

Dinner with friends.

Reading a book without checking your phone.

A weekend when you leave the laptop closed.

The activity matters far less than the intention: Give yourself permission to be unavailable.

Same Girls. New Stories.

After more than 40 years, our lives look very different than they did when our friendship began.

We have changed. Life has changed. Our responsibilities have certainly changed.

But eight days together, experiencing sunrises and sunsets,  reminded me that some of the most important things haven’t.

Friendship. Laughter. Connection. Shared history. And making time for the people—and the experiences—that make life bigger than our work.

Yes, I came home to emails.

Yes, my to-do list was waiting for me.

And yes, there was some serious catching up to do.

But work waited.

Those eight days mattered more.

So here’s my challenge to you:

  • Look at your calendar.
  • Not for your next meeting.
  • Not for your next deadline.
  • Look for you.

If you’re not somewhere on that calendar, maybe it’s time to put yourself back on it.

Because sometimes the most productive thing you can do is close the laptop, put down the phone, find your people… and go make some new stories.

If you are ready to use speaking as a growth strategy for your consulting business, schedule a speaker coaching call today. Let’s turn your expertise into a message that connects, converts, and creates new opportunities.

Book Your Session

Ready to level up your leadership?
Visit CommunicateWithInfluence.org or connect with me on LinkedIn to learn how I help dental consultants grow.

#CommunicateWithInfluence #LeadershipDevelopment #SpeakerCoach #ConfidenceSpark

In case you missed it.

Watch the replay, “Leading With Presence: Ways to Influence Every Room You Enter.

Preparation Doesn’t Prevent Problems—It Changes How You Respond

Posted on by Lisa Copeland

I had it all planned.

After a successful business trip, my flight landed on time. As I drove home, I was already thinking about dinner with my husband, catching up on the week, and sleeping in my own bed. Everything had gone exactly according to plan.

Until it didn’t.

Without warning, my rear tire exploded.

One second I was driving down a four-lane highway at highway speeds. The next, I was gripping the steering wheel, carefully guiding my car onto an almost nonexistent shoulder while traffic flew past just feet away.In moments like that, your priorities change instantly.

Dinner didn’t matter.

Being on time didn’t matter.

The only thing that mattered was getting safely through the next few minutes.

I immediately called my husband. Then I contacted Utah Emergency Road Assistance and AAA. Within 30 minutes, both arrived. They parked in front of and behind my vehicle, creating a protective barrier between me and the speeding traffic while they changed my tire.

As I sat safely inside my car, in the passanger seat with my seatbelt on (a tip the roadside assistant gave me), watching complete strangers work together to help me, I couldn’t help but think about how quickly life can change.

We Plan. Life Responds.

We spend so much of our lives making plans.

Business plans.

Travel plans.

Career plans.

Retirement plans.

Planning is important. It gives us direction and purpose. But life has a way of reminding us that not everything is within our control.

  • Sometimes the unexpected is inconvenient.
  • Sometimes it’s frightening.
  • Sometimes it’s life-changing.

Not Every Surprise Is Negative

When we hear the phrase unexpected event, our minds usually go to flat tires, medical diagnoses, canceled flights, lost jobs, or broken relationships.

But some of life’s greatest blessings begin unexpectedly, too.

  • An unexpected phone call.
  • An introduction that becomes a lifelong friendship.
  • A career opportunity you never saw coming.
  • Meeting your future spouse.
  • A client who changes your business.
  • A simple conversation that opens a door you never knew existed.

Looking back over my own life, many of my greatest opportunities arrived completely unplanned. If I had been too attached to my original plan, I might have missed them.

The unexpected isn’t always something to fear. Sometimes it’s exactly what we’ve been waiting for.

Preparation Makes the Difference

Although we can’t predict unexpected events, we can prepare for them. On that highway, I wasn’t prepared for a blown tire.

But I was prepared with resources.

  • I knew who to call.
  • I had roadside assistance.
  • I had AAA.
  • I had a husband who answered the phone immediately.

Preparation didn’t prevent the problem. It made the problem manageable.

The same principle applies in business and leadership.

You cannot prevent every challenge.

You can’t anticipate every difficult conversation, staffing change, economic shift, technology failure, or unexpected obstacle.

But you can build systems, relationships, and skills that help you navigate them with greater confidence.

Preparation doesn’t eliminate uncertainty. It reduces panic.

Unexpected Events Reveal Who We Are

Pressure has a way of exposing our character.

When plans fall apart, we discover whether we lead with fear or focus. Whether we panic or problem-solve. Whether we freeze or move forward.

As a speaker coach, I often remind my clients that the presentation rarely unfolds exactly as they rehearsed.

  • A microphone stops working.
  • Slides won’t advance.
  • The projector fails.
  • A participant asks a challenging question.
  • The room responds differently than expected.

The audience doesn’t judge you by whether something goes wrong. They remember how you respond.

The same is true for leaders.

Your team isn’t looking for perfection. They’re looking for confidence, composure, and someone who can guide them through uncertainty.

The Flat Tire Wasn’t the Story

Looking back, the flat tire wasn’t really the story.

The story was about preparation. It was about the people who showed up when I needed them most. It was about staying calm, thanks dad, when circumstances changed in an instant.

Unexpected events are inevitable. How we respond to them is a choice.

The same is true in business and leadership.

A presentation won’t always go as planned. Technology will fail. A key employee may resign. A client may ask a question you weren’t expecting. A meeting may take an entirely different direction.

The leaders who thrive aren’t the ones who avoid surprises.

They’re the ones who are prepared to navigate them with confidence, communicate clearly under pressure, and adapt without losing their composure Ready to strengthen your leadership presence before the next unexpected moment? Join me for my upcoming webinar, Leading With Presence: Ways to Influence Every Room You Enter, and discover practical strategies to lead with confidence, clarity, and influence—no matter what comes your way.

That evening reminded me of something I often tell my clients: Preparation doesn’t guarantee everything will go according to plan. It gives you the confidence to handle it when it doesn’t.

Life’s greatest opportunities—and its greatest challenges—often arrive without warning. The question isn’t whether unexpected events will happen.

They will.

The question is: Will you be ready when they do?

Let’s Be Ready Together

Whether you’re preparing for a presentation, leading your team through change, or navigating an unexpected challenge, your ability to communicate with clarity and confidence will determine how others respond.

Preparation isn’t about expecting perfection. It’s about developing the confidence, presence, and resilience to lead when life takes an unexpected detour.

If you’re ready to strengthen your leadership presence, become a more confident speaker, or communicate with greater influence when it matters most, I’d love to partner with you.

Because the moments you prepare for are important—but it’s the moments you never see coming that define your leadership.

If you are ready to use speaking as a growth strategy for your consulting business, schedule a speaker coaching call today. Let’s turn your expertise into a message that connects, converts, and creates new opportunities.

Book Your Session

Ready to level up your leadership?
Visit CommunicateWithInfluence.org or connect with me on LinkedIn to learn how I help dental consultants grow.

#CommunicateWithInfluence #LeadershipDevelopment #SpeakerCoach #ConfidenceSpark

Speak, Connect, Convert:  The Revenue Power of Speaking

Posted on by Lisa Copeland

A few months ago, I watched a brilliant consultant stand in front of a room full of potential clients and completely disappear.

Not physically, of course. She was standing right there.

But her message disappeared.

She had the experience. She had the expertise. She had the stories, the strategy, and the kind of insight that could genuinely help the people in that room.

Her slides were overloaded, her delivery was rushed, and her call to action was so soft it barely had a pulse.The audience was polite.

They nodded. They took a few notes. Then they left.

And I remember thinking, “They have no idea how good she really is.”

That is the painful part for so many consultants. You can be excellent at what you do and still miss the opportunity if your speaking does not help people feel your value, trust your process, and know what to do next.

Speaking is not just about getting in front of more people. It is about making the right people want to take the next step with you.

Speaking Is Not Just Education. It Is Business Development.

Consultants are often told to network more, post more, email more, and “stay visible.”

That advice is not wrong. It is just incomplete.

If you are a consultant, one of the most powerful ways to reach a larger number of potential clients is to step onto a speaking platform. Whether that platform is a conference stage, webinar, podcast, panel discussion, lunch-and-learn, study club, association meeting, or team training, speaking allows people to experience how you think, how you communicate, and how you can help them solve a problem.

And when done well, speaking does more than build visibility. It builds trust, creates authority, and opens the door to revenue.

Many consultants make the mistake of treating speaking as a one-time presentation instead of a business development strategy. They prepare the slides. They deliver the content. They answer a few questions. Then they leave the room hoping someone follows up.

Hope is not a strategy. It is a very weak follow-up plan wearing comfortable shoes.

A strong speaking platform should be designed to move the audience from interest to action. That does not mean turning your presentation into a sales pitch. Nobody came to hear a 60-minute commercial dressed up as education.

It means your message should clearly position you as a trusted guide. Your audience should leave understanding the problem more clearly, seeing the cost of staying where they are, and recognizing that you have a process, perspective, or solution that can help them move forward.

Your Audience Needs More Than Information

Consultants usually have no shortage of knowledge. The challenge is not having enough information. The challenge is knowing what to leave out.

A common speaking mistake is trying to prove expertise by sharing everything you know. That leads to crowded slides, overloaded content, and an audience that may respect your knowledge but feel too overwhelmed to act.

Your audience does not need everything in your brain. They need the right message, in the right order, with the right level of clarity.

This is where speaker coaching can make a significant difference.

Strong speaking is not about sounding polished for the sake of sounding polished. It is about helping your audience follow your message, stay engaged, and know exactly what to do next.

Speaker Presence Builds Trust Faster

People decide quickly whether they trust a speaker.

Before they ever hire you, refer you, or invite you back, they are asking themselves questions:

Do I believe this person understands my problem?
Can this person communicate clearly?
Would I want this person working with my team?
Do they seem confident without being arrogant?
Are they practical, credible, and relatable?

That is speaker presence.

Speaker presence is not about being theatrical or pretending to be someone you are not. It is about showing up with clarity, confidence, and connection. If you’d like to learn more about speaker presence, join this upcoming webinar:  Leading With Presence:  Ways to Influence Every Room you Enter.

For consultants, presence matters because your audience is not only evaluating your content. They are evaluating what it would feel like to work with you.

If you appear scattered, rushed, overly scripted, or disconnected from the room, your expertise may not land. But when you speak with confidence and authority, your audience begins to see you as the person who can help them create change.

Engagement Turns Listeners Into Leads

A speaking platform gives you access to a room full of potential clients, but engagement is what keeps them leaning in.

Engagement does not mean forcing awkward audience participation or adding gimmicks. It means creating moments where your audience sees themselves in the message.

Ask thoughtful questions. Use relevant stories. Include examples that reflect their real challenges. Build in reflection points. Give them language they can repeat later.

When the audience feels seen, they listen differently.

They are no longer thinking, “This is interesting.”
They are thinking, “This is exactly what we are dealing with.”

That is the moment your speaking begins to generate opportunity.

Hear It From One of My Clients

It is one thing for me to explain how speaker coaching helps consultants clarify their message, engage the audience, and create more opportunities.

It is even better to hear it from someone who experienced the process firsthand.

In this short video testimonial, you will hear how speaker coaching helped turn ideas into a clearer message, strengthen delivery, and build the kind of confidence that helps an audience lean in and take action.

Your Call to Action Should Be Clear and Easy

One of the biggest missed revenue opportunities in speaking is a weak or missing call to action.

Consultants often end with, “Thank you,” and hope people come find them.

That is leaving money on the table.

Your call to action should tell the audience exactly how to continue learning from you. It may be to schedule a discovery call, download a resource, attend a workshop, scan a QR code, join your email list, book a team training, or connect for a strategy session.

The key is to make the next step simple, relevant, and aligned with the presentation.

A strong call to action is not pushy. It is helpful. It gives people who are ready to move forward a clear path.

Speaking Can Become a Revenue Engine

When you learn how to structure your message, engage your audience, and deliver a clear call to action, speaking becomes more than a visibility tool. It becomes a revenue engine.

One strong presentation can lead to consulting contracts, coaching clients, referrals, podcast invitations, future speaking opportunities, and partnerships.

But it does not happen by accident.

It happens when your presentation is intentionally designed to connect, educate, and convert.

Ready to Turn Your Expertise Into Opportunity?

If you are a consultant, your next client may already be sitting in your audience.

But they need to do more than hear your information. They need to feel your confidence, understand your value, trust your message, and know exactly how to take the next step with you.

That is where speaker coaching changes everything.

Through speaker coaching, you will learn how to structure your message, simplify your content, strengthen your stage presence, engage your audience, and deliver a call to action that does not feel salesy — it feels natural, clear, and compelling.

Whether you are preparing for a conference presentation, webinar, podcast interview, panel discussion, workshop, or client-facing talk, coaching helps you speak with more clarity, confidence, and authority.

Do not leave future clients wondering what you do or how you can help them.

Give them a reason to lean in, listen, and move forward.

If you are ready to use speaking as a growth strategy for your consulting business, schedule a speaker coaching call today. Let’s turn your expertise into a message that connects, converts, and creates new opportunities.

Book Your Session

Ready to level up your leadership?
Visit CommunicateWithInfluence.org or connect with me on LinkedIn to learn how I help dental consultants grow.

#CommunicateWithInfluence #LeadershipDevelopment #SpeakerCoach #ConfidenceSpark

From Lambing to Leading: A Communication Wake-Up Call

Posted on by Lisa Copeland

Last weekend, we headed to Bozeman to celebrate my mother-in-law’s 97th birthday—and let me tell you, she showed up! The entire family arrived: siblings, spouses (affectionately known as the “outlaws”), and enough energy to power a small town.

It was a whirlwind—visits, walks, celebrations, pickleball matches… and then, plot twist: lambing season.

We stayed on my sister-in-law’s farm, where five ewes were ready to deliver. What unfolded felt like a live masterclass in instinct, resilience, and—surprisingly—communication.

The Pattern You Can’t Ignore

The first ewe delivered twins.
The second? Twins.
The third? You guessed it—twins.

At this point, we were all standing around like, “Is this a buy-one-get-one-free situation?”

Two more are still on deck, but here’s what stopped me in my tracks:

Within minutes of being born, these lambs:

Follow their mother by sound and scent.

Stood up.

Walked.

Found food.

Vocalized their needs.

No seminar. No webinar. No slide deck. Just instinct.

The only “coaching” they received? The push into the world.

Dentistry Is Instinctual… Until It’s Not

Watching those lambs made something crystal clear.

In dentistry, we pride ourselves on clinical excellence—and rightfully so. Years of training, repetition, and experience build strong instincts. You don’t have to think about how to hold an instrument or sequence a procedure. Your body knows.

But here’s the gap:

Clinical instincts are strong. Communication instincts? Not always.

And that’s where things start to wobble.

You can diagnose perfectly and present flawlessly in your head… and still lose the patient in the conversation.

We Are All Speakers—Every Single Day

Let’s call it what it is:
You are speaking all day long.

  • Case presentations
  • Team meetings
  • Patient education
  • Study clubs
  • Morning huddles
  • Difficult conversations

You don’t need a stage to be a speaker—you already are one.

But unlike those lambs, most clinicians were never coached on how to communicate effectively in these moments.
We were taught what to say clinically… not how to say it so it lands.

The Missing Piece: Intentional Communication Coaching

Here’s the truth—straight up:
If communication were purely instinctual, more patients would say yes.
More teams would be aligned.
More meetings would move things forward.

But they don’t. And it’s not because you’re not smart or capable.
It’s because communication is a skill, not a side effect.

Just like those lambs needed help getting into the world, clinicians need coaching to refine delivery:
• Structuring a clear message
• Eliminating filler and confusion
• Creating emotional connection
• Delivering with confidence and authority

When we improve communication, everything else accelerates—trust, case acceptance, team performance, leadership presence.

Step Into Your Role as a Speaker

If you’re already speaking every day… why not get better at it?
Don’t leave your impact up to chance or “how it comes out in the moment.” Get intentional.

Whether it’s refining your case presentations, elevating your team meetings, or finally feeling confident speaking in front of a group, this is a skill you can build.

And once you do? Game over (in the best way).

Instinct Gets You Started. Coaching Takes You Further.

Those lambs reminded me of something simple but powerful:

Instinct is enough to begin. It’s not enough to excel.

In dentistry, your clinical instincts are a gift.
But your communication? That’s your multiplier.

So yes—keep trusting your instincts.

But if you really want to elevate your influence, your results, and your leadership…It’s time to get coached.

Let’s iron out your communication in 2026.

Schedule a Communication Confidence Coaching Call today!

Book Your Session

Ready to level up your leadership?
Visit CommunicateWithInfluence.org or connect with me on LinkedIn to learn how I help dental consultants grow.

#CommunicateWithInfluence #LeadershipDevelopment #SpeakerCoach #ConfidenceSpark

From Elite to Rookie: Life Lessons from the Pickleball Court

Posted on by Lisa Copeland


Learning to Be the Beginner Again

I’ve spent most of my life being the strong one.
The fast one.
The disciplined one.

Elite athlete. Competitive swimmer. IRONMAN finisher. Snowboarder. Mountain biker.

I know what it feels like to train hard, to master form, to understand strategy, to push my body past comfort and into performance. I know how to be prepared. I know how to win.

And then I picked up a pickleball paddle.

The Shock of Starting Over

Let me be honest. Pickleball humbled me.

Not physically. Not from an endurance standpoint. But technically? Strategically? Socially? Completely.

Open play is where it gets real. You rotate courts. Winners stay. And when there are more players than courts, someone waits.

Sometimes that someone is me.

I’ve stood there, paddle in hand, watching others get called onto the court while I wait for someone to say, “Lisa, you’re up.”

And occasionally… I’m the last one picked.

If you’ve always been competent, capable, and competitive, being the beginner is uncomfortable. Being visibly less skilled than others is humbling. Being chosen last? That hits deeper than we like to admit.

Ego vs. Growth

Here’s what I realized. It’s not the game that’s hard. It’s the ego.


My brain knows I’m athletic. My history proves I can master complex things. But in that moment—when someone else is chosen before me—it whispers, Lisa:
“Maybe you’re not good at this.”
“Maybe you don’t belong here.”
“Maybe this isn’t your sport.”

Sound familiar?

This is what growth feels like.

• It feels exposed.
• It feels uncertain.
• It feels like you’re operating without your usual armor.

The Invisible Work of Becoming Better

What people don’t see is the internal recalibration happening.
I’m studying footwork.
Learning scoring and court positioning.
Understanding the soft game.
Practicing patience instead of power.

Pickleball isn’t about brute strength. It’s about touch. Timing. Strategy. Discipline in small movements.
And that requires me to become a student again.

There’s something deeply refining about being new. You don’t have shortcuts. You don’t have a reputation. You don’t have past wins to lean on.
You only have effort.

When “Elite” Doesn’t Transfer

One of the biggest surprises? Athletic success doesn’t automatically translate.

Fitness helps. Competitive drive helps. But technical mastery is earned in every sport, every profession, every discipline.
You don’t get to skip the awkward phase.
You don’t get to bypass the learning curve.
You don’t get preferred treatment because you’ve succeeded somewhere else.

And honestly? That’s healthy.

It strips away entitlement and leaves you with something far more powerful: humility.

Being the Last One Picked

There’s something fascinating about standing on the sidelines.
You watch body language.
You observe team dynamics.
You see who communicates well and who doesn’t.
You notice who stays composed under pressure.
You learn more from waiting than you do from winning.

Being the last one picked forces you to decide:
Will you shrink?
Will you get defensive?
Will you quit?

Or will you stay?
Watch?
Learn?
Adjust?

GROWTH LIVES IN THAT DECISION.

The Professional Parallel

Trying something new in sport is uncomfortable. Trying something new in your profession can feel even riskier.
• Launching a new service.
• Shifting business models.
• Speaking for the first time.
• Changing systems.
• Walking away from something that once defined you.

In those moments, you are the beginner again.
You may feel behind.
You may feel exposed.
You may feel like everyone else knows the game better than you do.

But here’s what I’m learning on the pickleball court:

Being new does not mean being incapable.
Being last does not mean being lesser.
Being uncomfortable does not mean you’re in the wrong place.

It usually means you’re stretching.

The Discipline of Staying

Elite athletes understand something important: mastery is earned in repetition.

So I keep showing up.

I practice my dinks and serves.
I refine my resets.
I focus on positioning and accuracy.
I ask better players for coaching.

And slowly—very slowly—I’m not the automatic last pick anymore.

PROGRESS DOESN’T ANNOUNCE ITSELF LOUDLY…IT ACCUMULATES QUIETLY.

How Do You Cope?

When was the last time you tried something for the first time in your profession?

When was the last time you felt unsure?
Outpaced?
Behind?
Chosen after others?

How do you cope when you are the beginner again?

Do you lean into the discomfort—or retreat from it?

Growth rarely feels glamorous. It feels awkward. It feels humbling. It feels like waiting your turn.

But sometimes being the last one picked is exactly what builds the resilience you need for your next level.

And maybe the real win isn’t being picked first.

Maybe it’s having the courage to keep showing up until you don’t need to be picked at all.

The Real Victory

Here’s what pickleball is teaching me.

Mastery in one arena does not exempt you from humility in another.
Confidence built over decades can feel shaky when you’re learning something new. And that’s not failure—that’s expansion.

Being the last one picked didn’t diminish who I am as an athlete. It revealed who I am as a learner.

It reminded me that growth requires vulnerability.
That progress requires repetition.
And that ego must sometimes step aside so development can step in.

The truth is, I don’t want to only do the things I’m already good at. I want to stretch, refine, and stay teachable.
Because comfort doesn’t build capacity.

And if I’m honest? There’s something powerful about earning your way back to confidence instead of assuming it.

Your Move

Let me ask you a question:
Where are you the beginner right now?

Where are you avoiding growth because you don’t want to look inexperienced?
Where are you waiting to be “ready” instead of stepping onto the court?

Trying something new in your profession might feel just as humbling as open play on a pickleball court.

But that discomfort?
That’s the doorway.

Lean into it.
Stay in the rotation.
Let yourself be coached.
Show up again.

Because the goal isn’t to always be picked first.
The goal is to become so steady, so skilled, and so self-assured that you don’t wait to be chosen.
You choose yourself.

Now tell me—what are you learning for the first time right now?
How can I help?

Ready to iron out your communication for 2026? Let’s start the year off right. Schedule a Communication Confidence Coaching!

Book Your Session

Ready to level up your leadership?
Visit CommunicateWithInfluence.org or connect with me on LinkedIn to learn how I help dental consultants grow.

#CommunicateWithInfluence #LeadershipDevelopment #SpeakerCoach #ConfidenceSpark

World-Class Mogul Skiing & Dental Success: The Same Winning Formula!

Posted on by Lisa Copeland

Every year, my husband and I attend the Deer Valley World Cup Dual Moguls, an event that showcases some of the most skilled and resilient athletes in the world. This year, the conditions were particularly brutal—high winds, heavy snow, and unpredictable temperature swings forced athletes and coaches to make last-minute adjustments for every run. Success wasn’t just about skill; it was about strategy, adaptability, and confidence in the face of constant change.

Navigating a steep mogul run and leading a thriving dental practice may seem like two vastly different challenges, but they share a fundamental truth—success in both requires strategy, discipline, and confidence. Whether you’re carving through unpredictable terrain or managing the complexities of patient care, the same principles apply.

Just like elite mogul skiers, top-performing dental professionals excel by mastering four key elements:

  1. Planning – Mapping out the best line before you drop in.
  2. Preparation – Honing your technique through practice.
  3. Dedication – Pushing through the challenges to stay on course.
  4. Execution – Trusting your skills and committing to every turn.

Let’s break down how these factors contribute to success both on the slopes and in the dental practice.

Planning: Map Your Line Before Dropping In

Before a world-class skier launches into a mogul course, they analyze the terrain, visualize their path, and anticipate challenges ahead. They don’t just react—they plan their line strategically, adjusting for potential obstacles along the way.

In dentistry, the same approach is crucial. A well-run dental practice doesn’t succeed by chance; it thrives on clear goal-setting, strategic planning, and anticipating roadblocks before they arise. Whether it’s improving case acceptance, refining team workflows, or expanding patient services, success starts with a vision and a roadmap to achieve it.

Pro Tip:

  • Take time each quarter to assess your practice’s strengths, challenges, and opportunities.
  • Develop a plan with measurable objectives, whether it’s increasing hygiene production, reducing cancellations, or enhancing patient communication.
  • Adjust as needed—just like a skier modifying their line mid-run.

Preparation: Practice Your Technique

Elite mogul skiers spend countless hours training, fine-tuning their turns, balance, and rhythm. They don’t just rely on natural talent—they build muscle memory through repetition and refine their technique to maximize efficiency.

In dentistry, preparation comes in many forms:

Continuing education to stay ahead of advancements in patient care.

Team training to ensure seamless communication and workflow.

System refinement to improve efficiency and consistency in the patient experience.

Pro Tip:

  • Schedule regular team huddles and training sessions to reinforce best practices.
  • Invest in coaching or mentorship programs—just like a skier benefits from a great coach, dental teams can elevate their skills through expert guidance.
  • Be proactive, not reactive—learning new techniques before you need them keeps you ahead of the competition.

Dedication: Push Through the Challenges

Mogul skiing isn’t for the faint of heart. The bumps are relentless, the pace is demanding, and falls are inevitable. But champions don’t quit—they commit to every turn, adjust on the fly, and power through the tough runs.

Likewise, dental practice ownership and leadership come with inevitable challenges—team turnover, insurance battles, economic downturns, or difficult patients. The key to long-term success? Resilience and adaptability.

Pro Tip:

  • Embrace setbacks as learning experiences—every tough patient case or staffing challenge is an opportunity to grow.
  • Surround yourself with a strong support system—from mentors to mastermind groups, having a network helps you push through the rough patches.
  • Stay focused on the bigger picture—short-term struggles are just a few bumps in your long-term success run.

Execution: Trust Your Skills and Commit

When a skier reaches the top of a run, they’ve done all the preparation they can. Now, it’s time to trust their training, commit to their line, and execute with confidence. Hesitation leads to mistakes, while full commitment allows for a smooth, controlled run.

The same is true in dentistry. Whether you’re delivering a treatment plan, leading a team, or navigating patient relationships, confidence and decisiveness are game-changers. The best teams don’t second-guess every move—they make informed decisions, communicate clearly, and own their expertise.

Pro Tip:

  • Confidence is built through preparation—when you know your stuff, you’ll trust yourself in high-pressure situations.
  • Lead with conviction—whether in patient consultations or team meetings, your certainty inspires trust in others.
  • Keep refining your skills—even the best skiers keep training, and so should you.

From Routine to Results: Powering Up Dental Meetings

Posted on by Lisa Copeland

Unlocking the Secrets to Successful Team Meetings: Webinar Insights

Effective team meetings are a critical component of any thriving organization, yet they often become unproductive, frustrating, and a drain on motivation

Recently, I had the privilege of delivering a virtual presentation sponsored by Air Techniques and hosted by Inside Dental Hygiene,  titled Optimizing Team Meetings for Improved Collaboration and Productivity.

We tackled the common pitfalls of meetings and provided actionable strategies to turn them into productive, engaging sessions. From optimizing daily huddles to larger department meetings, the discussion focused on improving collaboration, boosting productivity, and ensuring every team member feels heard and involved.

Participants explored techniques for structuring meetings to maximize impact, setting clear objectives, and keeping conversations on track. Practical tools, templates, and strategies for agenda planning, goal setting, and follow-ups were shared. Tips on leveraging technology to enhance engagement and collaboration were explored as well.

In this blog, I’ll address the top 10 questions/topics addressed during the webinar, providing even more insights and strategies to help you transform your team meetings into a key driver of success. Let’s dive in!

1. Should All Meetings Be Paid?

Yes, team meetings should be paid to foster a culture of respect and inclusivity. When employees feel their time is valued, they’re more likely to participate actively and contribute meaningfully. Paying for meeting time also encourages full attendance, minimizing resentment among team members who might otherwise feel obligated to attend unpaid meetings. Consider including meeting time in the payroll budget as part of team development, reinforcing the importance of meetings in achieving practice goals.

2. Do You Have Any Suggestions for Hygiene Morning Huddles?

Hygiene morning huddles are a fantastic way to kickstart the day, allowing hygienists to review the schedule, discuss patient notes, and align on any specific goals. These huddles work best when they’re brief, focused, and involve all relevant team members. Aim to keep them within 10–15 minutes, focusing on key areas like schedule adjustments, patient updates, and any hygiene-specific promotions. Use this time for a quick motivational message or goal, so the team feels ready and energized for the day.

3. What About Team Members Who Start Later in the Day?

For team members who don’t begin their shifts until later, consider having a separate, quick-touch base meeting or a printed recap of the morning huddle. This recap could be shared via email or posted on a central board so that late-starting employees can review it when they arrive. Alternatively, virtual meetings or recorded summaries might also be useful. Including all staff in these discussions ensures everyone is aligned, even if they’re not physically present in the morning.

4. How to Get My DDS on Board with Having Morning Meetings?

Start by understanding the reasons behind your DDS’s hesitation to schedule morning huddles. Once you identify their concerns, you can address them with clear, evidence-based support highlighting the value and benefits of these meetings.

To get them on board with morning meetings, highlight the benefits: improved patient care, better team cohesion, and more efficient workflow. Show them how morning huddles allow the team to identify and proactively manage scheduling gaps, patient concerns, and team updates that would otherwise disrupt the day. If your DDS is data-driven, provide examples of how consistent morning meetings correlate with improved metrics such as patient satisfaction, productivity, or reduced errors. Emphasize the time-saving and stress-reducing aspects of brief, well-organized meetings.

5. Building the Team Back Up When Goals Are Not Achieved

Missed goals can be demotivating, but they’re also an opportunity for learning. Use setbacks as a chance to engage the team in problem-solving, rather than focusing on what went wrong. In team meetings, encourage open dialogue about obstacles and identify actionable steps to improve. Celebrate small wins along the way and recognize the effort made, reinforcing a positive and forward-looking culture. Also, consider setting short-term, achievable goals that build confidence and momentum.

6. Training Staff for the Facilitator Role

Rotating the facilitator role can empower team members and add variety to meetings. Start by providing a structure and training to guide them. Outline specific duties, such as setting the agenda, managing time, and encouraging balanced participation. You might also offer communication or facilitation tips, such as asking open-ended questions or summarizing points. Providing templates or checklists can help less experienced facilitators feel confident and stay on track.

7. Encouraging Soft-Spoken Team Members to Speak Up

Soft-spoken team members may feel overshadowed by larger personalities. Encourage these quieter voices by setting ground rules that support balanced participation, such as using a “raise hand” rule or designating time for each person to share. Anonymous activities and surveys are highly effective for ensuring every voice is heard. The facilitator can also invite quieter members to share by asking them specific questions. Acknowledging and validating their input publicly can empower them to continue contributing.

8. Encouraging Soft-Spoken Team Members to Speak Up

Clinical hygiene managers can strengthen their teams by aligning hygiene goals with overall practice objectives, facilitating open communication, and consistently recognizing achievements. Regularly communicate with the team about production goals, patient satisfaction metrics, and schedule optimization. Develop a feedback loop where team members can voice concerns or ideas, fostering a collaborative and supportive environment. Additionally, ongoing professional development, like communication or time-management training, can boost both confidence and productivity.

9. Monthly Team Meetings: Lunch or Morning?

The timing of monthly team meetings often depends on practice dynamics. Some teams prefer lunchtime meetings as it allows everyone to regroup at midday without feeling rushed. However, morning meetings might be more suitable for practices where energy is higher at the start of the day. Whatever time you agree on, consider providing a meal as an added incentive. Always ensure that meetings have a clear agenda and conclude on time to maintain engagement.

10. Addressing Chronic Tardiness to Morning Stand-Up / Huddle

For team members who are consistently late, approach the situation with empathy but firmness. Start by addressing the issue privately to understand if there’s a valid reason, such as family commitments or traffic challenges. Set clear expectations for attendance and discuss the impact their tardiness has on team dynamics and productivity. Encourage them to arrive a few minutes early, and if necessary, offer suggestions like adjusting commute plans or setting multiple alarms.

Conclusion

Optimizing team meetings can lead to a stronger, more cohesive dental team, where everyone is aligned with practice goals and feels valued. Remember, consistency is key to building a culture where meetings are productive, inclusive, and energizing. Implement these strategies, and you’ll soon see your team become more engaged, communicative, and motivated to succeed together.

Connect with me to learn more abouthow to Optimize Team Meetings for your practice.

Visit Communicate With Influence for more information.

How to Show Gratitude to Patients: Tips for Building Stronger Relationships

Posted on by Lisa Copeland

Halloween marks a special milestone for my husband and me as we celebrated our 32nd anniversary. As you can see, we love to dress up and celebrate!

Over the years, we’ve developed a fun tradition: each year, we either treat ourselves to dinner at a new restaurant or stay home, cozy up by the fire, and wait for trick-or-treaters. This year, however, our plans took an unexpected turn. A sudden plumbing issue arose, and instead of a fancy dinner or a night in, our “anniversary gift” ended up being a brand-new water heater manifold! I know, romantic right? But despite the change in plans, we felt incredibly grateful to find a reputable plumber who could complete the work in a day.

This experience reminded me how life—and work—doesn’t always go as planned. In dentistry, we often face similar surprises, whether it’s a last-minute schedule change, a sudden equipment issue, or an unexpected patient need. But through it all, one constant remains: our patients. They are the heart of our practice and the reason we do what we do. So, as we enter this season of gratitude, let’s take a moment to reflect on how thankful we are for the trust our patients place in us, their loyalty, and the opportunity we have to make a positive impact on their lives every day.

As Thanksgiving approaches, it’s the perfect time for dental practices to reflect on the importance of patient relationships. This season provides a unique opportunity to show gratitude to our patients, deepen connections, and enhance trust. Here are some effective strategies for dental professionals to express appreciation and build stronger relationships with their patients during the holiday season.

Personalize Your Communication

Each patient is unique, and personalized communication goes a long way in making them feel valued. Take a moment to send out holiday-themed messages to your patients, expressing gratitude for their trust in your practice. This can be a simple email or even a handwritten card. Mention specific milestones or treatments they’ve completed with you, showing that you pay attention to their journey. When patients feel remembered and appreciated, they are more likely to stay loyal and trust your recommendations.

Example:

“Hi [Patient’s Name], as we approach the holiday season, we wanted to take a moment to thank you for being part of our dental family. We’re grateful for the opportunity to help you achieve a healthier smile, and we look forward to many more years of supporting your oral health!”

Offer Special Holiday Discounts or Promotions

A small discount or promotion can be a thoughtful way to say “thank you” to your patients. Consider offering a discount on teeth whitening, a free sample of dental products, or a reduced rate on specific treatments during the holiday season. Not only does this show appreciation, but it also encourages patients to prioritize their dental health. Be sure to communicate these offers in a way that highlights their exclusive benefit for loyal patients.

Tip:

Frame it as a holiday gift to your patients, rather than a typical promotion. A message like “As a thank you for being a valued patient, enjoy 10% off our teeth whitening services this month!” makes patients feel special and appreciated.

Share Tips for a Healthy Holiday Season

The holiday season is full of treats and celebrations, which can impact dental health. Use this opportunity to communicate useful dental tips for Thanksgiving and beyond. Share advice on maintaining good oral hygiene during the festivities, and perhaps provide a small handout or digital guide on managing sugary snacks. When patients see that you care about their health beyond appointments, it strengthens your relationship with them.

Quick Tips:

Brush and floss regularly, especially during treat-heavy times!

Avoid sticky, sugary foods that linger on teeth.

Make healthy choices.

Rinse with water after meals to help wash away sugar.

Host a Patient Appreciation Day

Consider hosting a patient appreciation event at your office, where patients can stop by for refreshments, small giveaways, and an opportunity to chat with you and your team. Decorate your office with a warm, autumnal theme, and create a welcoming atmosphere that lets patients know how much you appreciate them. This type of event is a great way to build a sense of community, connect with patients on a personal level, and celebrate your shared commitment to their health.

Ideas for Giveaways:

A raffle for a free or discounted service.

Mini dental care kits with travel-size toothpaste, floss, and a toothbrush.

Thanksgiving-themed cookies or healthy snacks.

Showcase Patient Testimonials and Success Stories

One meaningful way to express gratitude is by celebrating your patients’ achievements. With their permission, share testimonials or success stories that highlight their progress and commitment to their oral health. Showcase these stories on your website or social media as a tribute to your patients’ dedication. When patients see themselves celebrated by your practice, it reinforces their loyalty and shows that you value their contributions.

Example:

“Meet [Patient’s Name]—since joining our practice, they’ve transformed their smile with [treatment]! We’re grateful to be part of their journey, and we’re so proud of their commitment to oral health. Thank you, [Patient’s Name], for trusting us!”.

Conclusion:

Building stronger patient relationships is about showing appreciation and genuinely caring for their well-being. By personalizing your communication, offering small tokens of gratitude, and celebrating patients’ successes, you can foster a supportive, trust-based environment that enhances both patient loyalty and satisfaction. This Thanksgiving, take a moment to thank your patients and let them know how much they mean to your practice. When patients feel valued, it creates a ripple effect that enhances every aspect of your practice—from positive word-of-mouth referrals to a welcoming, patient-centered atmosphere.

Connect with me to collaborate on more patient-building ideas.

Visit Communicate With Influence for more information.