Creating Customer-Centric Experiences
MEET HAROLD
The master of creating a positive customer experience at the Colorado Convention Center.
Category: Practice Management
Value Trumps Worth
iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...
Dental Team Rewards and Recognition
What would happen if we rewarded people, and expressed our appreciation regularly?
Dental Professionals: Serve, Don’t Sell
Challenge your dental team to level up your practice by seizing creative opportunities.
Dental Relationships
Relationship building that contributes to your success is the education and training of your team.
Managing Dental Patients Wants vs. Needs
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...
Dental Relationship Update: A Generational Approach
Relationships are the cornerstone of business and life. Having just moved to a new city, where we do not know anyone, we have accepted the challenge and embraced the excitement of making new friends...
Opportunity’s Knocking… Are You Opening the Door?
After living for 20 years in Seattle, my husband and I moved to Park City. It was a huge decision, but one we were ready to make! Working together as a team, we strategically...
First Impressions Are Lasting Impressions
iRONMAN Communication Increases Business Productivity Lisa Copeland RDH, CSPGLOBAL SPEAKER / IRONMAN™COMPETITOR /GEN X _________________________________________________ iRONMAN Communication Tip Customizing generational communication will increase dental case acceptance. To learn about dressing to match the patients generational expectations...
Chatter Matters: Using Intentional Vocabulary to Increase Engagement
The way we communicate to one and all, Can make or break a 1:1, a meeting or even a call. Be thoughtful when selecting certain words and phrases…choosing the ones that can pay, Or...
When Dental Shift Happens: Are You Speaking the Right Generational Language?
When Dental Shift Happens: Are You Speaking the Right Generational Language? Last weekend was very emotional, finding myself watching a complete stranger lurch and stutter an old manual shift 1997 Subaru Outback out of...