Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Category: Team and Patient Communication
Specialty Practice Communication: Challenges & Solutions Part II
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Specialty Practice Communication: Challenges & Solutions
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Are You Asking Intentional Questions?
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
Communication is Our Currency for Successful Dentistry
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
Successfully & Ethically Recommending Products to Patients
By using this communication strategy, you will find that your patient compliance improves which positively impacts their oral/systemic health.
September is National Preparedness Month: Has Your Practice ‘Preparedness Kit’ Been Updated?
Last month we were evacuated from our home, in Park City, UT, due to the Parleys Canyon Fire raging toward our mountain homes. The smoke plume expanded quickly, directly behind our neighborhood. In 2021,...
How to Improve Treatment Case Acceptance
We are in the midst of a shift from product-centricity to people-centricity. Investments in your team and your customer is essential. Dental practices pushing services rather than focusing on the wants of the patient...
Sticky Notes Or Apps To Stay On Task?
Improve brain wellness by completing tasks without interuption.
Being Authentic Builds Your Dental Practice
If your employees aren’t thriving, your dental practice may be struggling
SEVEN RESET STRATEGIES FOR PRACTICE ADAPTATION
Reset your office strategies to prepare your practice for future success.
Courageous Conversations for a Healthy Dental Practice
Communicate early, often and clearly with your dental teams
PRACTICING H.O.P.E.
Dental Professionals practice H.O.P.E as we move forward in these turbulent times.
Dental Crisis Communications: Virtual Verbiage to Keep Your Dental Practice Healthy
FREE, Virtual Presentation.
Join me Wednesday April 8, 2020
Make Time to Focus ON Your Business
Is Your Dental Office ready to “Spring” into new marketing ideas?
Dental Professionals: Serve, Don’t Sell
Challenge your dental team to level up your practice by seizing creative opportunities.
Dental Relationships
Relationship building that contributes to your success is the education and training of your team.
Managing Dental Patients Wants vs. Needs
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...