Elevating patient satisfaction and experience in your dental practice requires a comprehensive approach that encompasses clear communication, minimal wait times, patient comfort, education, and continual improvement. By focusing on these aspects, dental practices can create an environment that fosters trust, reduces anxiety, and enhances overall patient satisfaction.
The patient experience is a critical factor in the success of any dental practice. Patients who have positive experiences are more likely to return for future appointments, refer friends and family, and leave positive reviews.
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
By using this communication strategy, you will find that your patient compliance improves which positively impacts their oral/systemic health.
Last month we were evacuated from our home, in Park City, UT, due to the Parleys Canyon Fire raging toward our mountain homes. The smoke plume expanded quickly, directly behind our neighborhood. In 2021,...
We are in the midst of a shift from product-centricity to people-centricity. Investments in your team and your customer is essential. Dental practices pushing services rather than focusing on the wants of the patient...
Improve brain wellness by completing tasks without interuption.
If your employees aren’t thriving, your dental practice may be struggling
Reset your office strategies to prepare your practice for future success.
Communicate early, often and clearly with your dental teams
Dental Professionals practice H.O.P.E as we move forward in these turbulent times.
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