Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
By using this communication strategy, you will find that your patient compliance improves which positively impacts their oral/systemic health.
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Is Your Dental Office ready to “Spring” into new marketing ideas?
Challenge your dental team to level up your practice by seizing creative opportunities.
Relationship building that contributes to your success is the education and training of your team.
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