POSTS POSTS

  • Patient Retention vs. Acquiring New Patients
    Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact. They know the drill…pun intended.  
  • Specialty Practice Communication: Challenges & Solutions Part II
    Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
  • Specialty Practice Communication: Challenges & Solutions
    While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
  • Dental Leadership is a Team Sport
    Great leaders reduce team turnover by UP-skilling AND RE-skilling team members. When everyone’s voice is heard and valued we are inspired to go beyond what is expected of us!
  • The Power of Social Media Reviews for Practice Growth
    Online reviews influence the way patients think about your practice. Your reputation is shaped by what patients are saying in online reviews. Patients look at online reviews to vet how and where they find healthcare.
  • Communicating Confidence with Team Members and Patients
    Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
  • Principles of Building Team Wellness and Patient Relationships
    Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
  • Resolve to Evolve by Embracing Generational Differences
    We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality.