Influence Your Communications

  • How Can We Improve Patient Satisfaction And Experience In Our Dental Practice?

    Elevating patient satisfaction and experience in your dental practice requires a comprehensive approach that encompasses clear communication, minimal wait times, patient comfort, education, and continual improvement. By focusing on these aspects, dental practices can create an environment that fosters trust, reduces anxiety, and enhances overall patient satisfaction.

    How Can We Improve Patient Satisfaction And Experience In Our Dental Practice?
  • 5 Strategies for Improving the Patient Experience in Your Dental Practice

    The patient experience is a critical factor in the success of any dental practice. Patients who have positive experiences are more likely to return for future appointments, refer friends and family, and leave positive reviews.

    5 Strategies for Improving the Patient Experience in Your Dental Practice
  • Patient Retention vs. Acquiring New Patients

    Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact. They know the drill…pun intended.  

    Patient Retention vs. Acquiring New Patients
  • Harmony by Design: How Dental Champions Forge Team Success

    Dental practices are powered by the collective efforts of the team. Their collaboration and dedication are the driving force behind every successful patient interaction and practice operation. It’s time to shine a spotlight on these unseen champions and acknowledge the invaluable role they play in harmonizing the world of dentistry.

    Harmony by Design: How Dental Champions Forge Team Success
  • Enhancing Referral Networks: A Generational Approach

    By embracing generational diversity, adapting marketing strategies, and varying meeting formats, practices can cultivate meaningful connections with referral partners.

    Enhancing Referral Networks: A Generational Approach
  • Generational Smiles: Strategies For Successful Treatment And Product Recommendations

    Create the $2 bill experience to enhance your dental treatment and product recommendation acceptance.

    Generational Smiles: Strategies For Successful Treatment And Product Recommendations
  • Communicating with Patients Through Google Business Profiles

    In today’s competitive job market, attracting and retaining top talent in the dental industry has become more challenging than ever. As we navigate the “Great Resignation,” it’s crucial for dental practices to rethink their approach to talent management.

    Communicating with Patients Through Google Business Profiles
  • Securing Dental Talent in Turbulent Times: Strategies from Leaders

    In today’s competitive job market, attracting and retaining top talent in the dental industry has become more challenging than ever. As we navigate the “Great Resignation,” it’s crucial for dental practices to rethink their approach to talent management.

    Securing Dental Talent in Turbulent Times: Strategies from Leaders
  • Unlocking the Enigma of Generation Z: Idealism Meets Pragmatism

    Generation Z, the largest cohort yet, defies stereotypes with their forward-looking, pragmatic mindset. They are defined not only by their birth years but also by the unique experiences that shape their worldview. Cuspers, those straddling two generations, offer a special perspective, making them invaluable bridges between age groups. As we continue to navigate the ever-changing…

  • Specialty Practice Communication: Challenges & Solutions Part II

    Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.

    Specialty Practice Communication: Challenges & Solutions Part II
  • The Power of Social Media Reviews for Practice Growth

    Online reviews influence the way patients think about your practice. Your reputation is shaped by what patients are saying in online reviews. Patients look at online reviews to vet how and where they find healthcare.

    The Power of Social Media Reviews for Practice Growth
  • Principles of Building Team Wellness and Patient Relationships

    Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.

    Principles of Building Team Wellness and Patient Relationships
  • Resolve to Evolve by Embracing Generational Differences

    We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality.

    Resolve to Evolve by Embracing Generational Differences
  • Are You Asking Intentional Questions?

    Asking intentional questions takes preparation and planning. The good news is we become more skilled at it as we practice. An intentional question should be thought evoking and create a pause that generates curiosity.

    Are You Asking Intentional Questions?
  • 16 Ways to Retain Dental Team Members

    The time is now to pivot to what employees genuinely want in this employee-driven workforce. 

    16 Ways to Retain Dental Team Members
  • Evolution for Survival: A Dental Team Guide  

    Practice Investing in Your Team, and Your Team Will invest in the Practice!

    Evolution for Survival: A Dental Team Guide  
  • Communication is Our Currency for Successful Dentistry

    Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are • Patients • Players (Team) • Practice

    Communication is Our Currency for Successful Dentistry
  • Successfully & Ethically Recommending Products to Patients

    By using this communication strategy, you will find that your patient compliance improves which positively impacts their oral/systemic health.

    Successfully & Ethically Recommending Products to Patients
  • What Do Eating Pancakes and Shoveling Snow Have in Common?

    If you had done either of these activities with my father, you would know the answer is “Systems”. Growing up in a small suburb of Scranton PA, with a Pennsylvanian Dutch dad, we learned about systems and processes to be more effective and efficient in all of life’s tasks. That included eating pancakes and shoveling…

    What Do Eating Pancakes and Shoveling Snow Have in Common?
  • What Happened to Your Referrals?

    How to Increase Your Study Club / Association Membership and Get More Referrals!

    What Happened to Your Referrals?
  • September is National Preparedness Month: Has Your Practice ‘Preparedness Kit’ Been Updated?

    Last month we were evacuated from our home, in Park City, UT, due to the Parleys Canyon Fire raging toward our mountain homes.  The smoke plume expanded quickly, directly behind our neighborhood. In 2021, Utah has experienced one of the worst droughts in history. The fire started at 1:30 PM on a Saturday. By 2:30…

    September is National Preparedness Month:  Has Your Practice ‘Preparedness Kit’ Been Updated?
  • Disruption Offers Opportunities: Try Productive Reflection

    How to Practice Productive Reflection. Make a list of positive, neutral, and areas for improvement that occurred in your practice / team in the first half of the year.

    Disruption Offers Opportunities:  Try Productive Reflection
  • How to Improve Treatment Case Acceptance

    We are in the midst of a shift from product-centricity to people-centricity. Investments in your team and your customer is essential. Dental practices pushing services rather than focusing on the wants of the patient will see their revenues dwindle over time. We must have a strong culture in order to be patient-centric because it requires…

  • Sticky Notes Or Apps To Stay On Task?

    Improve brain wellness by completing tasks without interuption.

    Sticky Notes Or Apps To Stay On Task?
  • Creative Marketing: 2021 Winter Dental Menu

    How many of us ordered take-out and / or curb-side delivery in 2020? We have, and it got me thinking about how the restaurants and service industry adapted to initiate / increase their revenue. We can adopt the same strategy in our dental practices.  Now more than ever before we need to let our existing…

    Creative Marketing:  2021 Winter Dental Menu
  • Time to Change the Tires

    7 End-of-Year strategies for dental practices.

    Time to Change the Tires
  • 7 Ways to Influence Employee Experiences

    Intentionally create a “Team-Centric” culture.

    7 Ways to Influence Employee Experiences
  • Being Authentic Builds Your Dental Practice

    If your employees aren’t thriving, your dental practice may be struggling

    Being Authentic Builds Your Dental Practice
  • SEVEN RESET STRATEGIES FOR PRACTICE ADAPTATION

    Reset your office strategies to prepare your practice for future success.

    SEVEN RESET STRATEGIES FOR PRACTICE ADAPTATION
  • CELEBRATING THE RE-OPENING OF DENTISTRY

    iRONMAN COMMUNICATION TIP CREATE A POSITIVE EMOTIONAL EXPERIENCE FOR EVERYONE  DENTAL DRILLS There’s a new sheriff in town…named COVID-19!Throughout history…Disruption has lead to creativity. Start thinking outside the box of how to interact, communicate, lead in person and virtually to set ourselves up for second half success. First and foremost, our teams need to feel safe and supported when returning…

    CELEBRATING THE RE-OPENING OF DENTISTRY
  • PRACTICING H.O.P.E.

    Dental Professionals practice H.O.P.E as we move forward in these turbulent times.

    PRACTICING H.O.P.E.
  • Virtual Presentation Check List

    Use these tips to boost your confidence, generate audience engagement and master the with virtual experience.

    Virtual Presentation Check List
  • Longer Days Improve Well-Being

    Take advantage of longer days to improve health.

    Longer Days Improve Well-Being
  • Make Time to Focus ON Your Business

    Is Your Dental Office ready to “Spring” into new marketing ideas?

  • Creating Customer-Centric Experiences

    MEET HAROLD The master of creating a positive customer experience at the Colorado Convention Center.

    Creating Customer-Centric Experiences
  • It’s Time to Break Up

    New Year, New Habits! It’s time to reflect on bad habits and move on!

    It’s Time to Break Up
  • The Communicator

    How would your dental team react if they were rewarded regularly?

    The Communicator
  • Dental Professionals: Serve, Don’t Sell

    Challenge your dental team to level up your practice by seizing creative opportunities.

    Dental Professionals:  Serve, Don’t Sell
  • Dental Relationships

    Relationship building that contributes to your success is the education and training of your team.

    Dental Relationships
  • Managing Dental Patients Wants vs. Needs

    The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week!  Did I need them?  Not really, but I justified buying them because I really wanted them. Needs, on the other hand, are necessities or obligations.  I need…

  • Dental Relationship Update: A Generational Approach

    Relationships are the cornerstone of business and life. Having just moved to a new city, where we do not know anyone, we have accepted the challenge and embraced the excitement of making new friends and routines. For most of us, we are out of our comfort zone with change.  However, calculating and customizing your approach…

  • Opportunity’s Knocking… Are You Opening the Door?

    After living for 20 years in Seattle, my husband and I moved to Park City. It was a huge decision, but one we were ready to make! Working together as a team, we strategically made a plan to seize opportunities to embrace our new location and life. We joined mountain biking groups that reveal the…

  • First Impressions Are Lasting Impressions

    iRONMAN Communication Increases Business Productivity Lisa Copeland RDH, CSPGLOBAL SPEAKER /  IRONMAN™COMPETITOR /GEN X _________________________________________________ iRONMAN Communication Tip Customizing generational communication will increase dental case acceptance. To learn about dressing to match the patients generational expectations watch this short video created for the Seattle Study Club. _________________________________________________ Dental Drills The “I” in iRONMAN is for Impression. According…

  • iRONMAN Communication for Business Success

    June 26th 2005, I was about to compete in my first IRONMAN: 2.4 mile swim, cycling 112 miles, finishing with a full marathon, 26.2 miles. I signed up to compete in the Coeur d’Alene, ID Ironman one year in advance.  At that moment, mental training began and the physical soon to follow.  I joined a…

  • Snap Shot of Generational Work Ethics

    Have you ever wondered why your colleagues make the decisions they do at work?  Sometimes I scratch my head in confusion and other times I applaud in awe at the unique and creative approach to an opportunity.  Then I remember, “Its Generational”!  Recognizing this influences positive team harmony and allows everyone to have a voice.…

  • Book More Business That Pays: Professional Speaking Sponsorship Guide

    As paid professional speakers, we have all heard the statements or questions below uttered by associations, corporations, meeting planners and non-profit groups. *We do not have a budget to pay you but we would love to have you speak to our group. *We are always looking for great speakers, but we cannot pay you. *You…

  • Body Language That Moves Us

    I recently attended an all-day seminar featuring Traci Brown, a body language expert. It got me thinking about how I connect my body language and my words to convey a positive message to my clients, colleagues and friends. If our words and movements are not congruent, the audience will have a feeling of unrest.  The…

  • Chatter Matters: Using Intentional Vocabulary to Increase Engagement

    The way we communicate to one and all, Can make or break a 1:1, a meeting or even a call. Be thoughtful when selecting certain words and phrases…choosing the ones that can pay, Or you could end up having an abrupt ending to a conversation… and a very long, bad day. If we insert the…

  • Networking Communication: Rules and Tools

        While attending a networking event recently, in between conversations, I began to observe and categorize the variety of approaches people used to engage with strangers. It became apparent very quickly that 50% or more of the attendees were struggling with networking etiquette. As I reveal the networking predator’s traits I created, with a…

  • Gratification of Speechification (Public Speaking): How to Have a Positive Speaking Experience

    According to Psychology Today, “Our fear of standing up in front of people and talking is so great that we fear it more than death.”  Jerry Seinfeld captured it perfectly, “Most people would rather be in the casket than giving the eulogy.” Glossophobia or speech anxiety is the fear of public speaking. And yes, Speechification…

  • Learning to Embrace the Generational Friction Factor

    Last spring I decided to plant a garden.  Having grown up in the Northeast region of the US, with a father who is a Pennsylvania Dutch farmer, I was accustom to homegrown delicacies year round!  I now live in the Northwest region, where rain is abundant and sunshine scarce…farming would be challenging.  Before starting, I…

  • When Dental Shift Happens: Are You Speaking the Right Generational Language?

    When Dental Shift Happens:  Are You Speaking the Right Generational Language? Last weekend was very emotional, finding myself watching a complete stranger lurch and stutter an old manual shift 1997 Subaru Outback out of the garage and away to its new home.  SuBe (my car) was a member of our family for almost two decades.   …

  • Intentional Words Increase Engagement and Profit

    Communication strategies can positively impact your day-to-day profit and plan, You’ll see changes in relationships by implementing positive chatter…and quickly become a fan. Intentional vocabulary starts with awareness…and a willingness to adjust, Begin by having a communication plan and a system that you trust.

    Intentional Words Increase Engagement and Profit