- Principles of Building Team Wellness and Patient Relationships
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs. - Resolve to Evolve by Embracing Generational Differences
We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality. - Are You Asking Intentional Questions?
Asking intentional questions takes preparation and planning. The good news is we become more skilled at it as we practice. An intentional question should be thought evoking and create a pause that generates curiosity. - 16 Ways to Retain Dental Team Members
The time is now to pivot to what employees genuinely want in this employee-driven workforce. - Evolution for Survival: A Dental Team Guide 
Practice Investing in Your Team, and Your Team Will invest in the Practice! - Is it Possible to Change Habits While Under Stress?
What does it take to initiate behavior change, particularly when under stress? Intentional, collaborative system development that influences the success of a dental practices. - Communication is Our Currency for Successful Dentistry
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are • Patients • Players (Team) • Practice - Successfully & Ethically Recommending Products to Patients
By using this communication strategy, you will find that your patient compliance improves which positively impacts their oral/systemic health.
LISA COPELAND, RDH, CSP, CVP
GLOBAL KEYNOTE SPEAKER /IRONMAN COMPETITOR / PUBLIC SPEAKING COACH / GEN X / OPEN WATER SWIMMER / PASSIONATE RDH
Lisa Copeland is a Gen X and an IRONMAN! She knows the corporate and clinical business of dentistry. As a team coach and professional speaker, her career has been focused on sharing her 30-year expertise, virtually or live, in diverse cultures that span the globe. She has been employed in dental practices in the US and SE Asia as an office manager, dental assistant, and dental hygienist. Her unique experience and stories as a competitive athlete fuel her meaningful and memorable messages that: empower team engagement, customize generational language skills, and strategically developing practice communications, that increase profit, performance, and productivity.
