Lisa's Blog

Creating Customer-Centric Experiences

A CUSTOMER SERVICE HERO Harold opened the door for me at 6 am as I struggled to carry a 35-pound box, my computer bag, and supplies for my presentation that day. Here’s how the...

Value Trumps Worth

iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...

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The Communicator

How would your dental team react if they were rewarded regularly?

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The Communicator: First Impressions

iRONMAN Communication Increases Business Productivity Lisa Copeland RDH, CSPGLOBAL SPEAKER /  IRONMAN™COMPETITOR /GEN X _________________________________________________ iRONMAN Communication Tip Customizing generational communication will increase dental case acceptance. To learn about dressing to match the patients generational expectations...

Snap Shot of Generational Work Ethics

Have you ever wondered why your colleagues make the decisions they do at work?  Sometimes I scratch my head in confusion and other times I applaud in awe at the unique and creative approach...

Body Language That Moves Us

I recently attended an all-day seminar featuring Traci Brown, a body language expert. It got me thinking about how I connect my body language and my words to convey a positive message to my...