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Lisa's Blog
Creating Customer-Centric Experiences
A CUSTOMER SERVICE HERO Harold opened the door for me at 6 am as I struggled to carry a 35-pound box, my computer bag, and supplies for my presentation that day. Here’s how the...
Value Trumps Worth
iRONMAN Communication Tip Are you hiring employees, purchasing office equipment / supplies, or updating technology based on the price rather than the value it will add to you practice? If the answer is yes,...
Dental Team Rewards and Recognition
What would happen if we rewarded people, and expressed our appreciation regularly?
The Communicator: Dental Professionals: Serve, Don’t Sell
Challenge your dental team to level up your practice by seizing creative opportunities.
The Communicator: Dental Relationships
Relationship building that contributes to your success is the education and training of your team.
Managing Dental Patients Wants vs. Needs
The want vs. need dilemma is real for us all. A want is a desire or a wish…like that new pair of furry boots I bought last week! Did I need them? Not really,...
Dental Relationship Update: A Generational Approach
Relationships are the cornerstone of business and life. Having just moved to a new city, where we do not know anyone, we have accepted the challenge and embraced the excitement of making new friends...
Opportunity’s Knocking… Are You Opening the Door?
After living for 20 years in Seattle, my husband and I moved to Park City. It was a huge decision, but one we were ready to make! Working together as a team, we strategically...
The Communicator: First Impressions
iRONMAN Communication Increases Business Productivity Lisa Copeland RDH, CSPGLOBAL SPEAKER / IRONMAN™COMPETITOR /GEN X _________________________________________________ iRONMAN Communication Tip Customizing generational communication will increase dental case acceptance. To learn about dressing to match the patients generational expectations...
iRONMAN Communication for Business Success
June 26th 2005, I was about to compete in my first IRONMAN: 2.4 mile swim, cycling 112 miles, finishing with a full marathon, 26.2 miles. I signed up to compete in the Coeur d’Alene,...
Snap Shot of Generational Work Ethics
Have you ever wondered why your colleagues make the decisions they do at work? Sometimes I scratch my head in confusion and other times I applaud in awe at the unique and creative approach...
Book More Business That Pays: Professional Speaking Sponsorship Guide
As paid professional speakers, we have all heard the statements or questions below uttered by associations, corporations, meeting planners and non-profit groups. *We do not have a budget to pay you but we would...
Body Language That Moves Us
I recently attended an all-day seminar featuring Traci Brown, a body language expert. It got me thinking about how I connect my body language and my words to convey a positive message to my...
Chatter Matters: Using Intentional Vocabulary to Increase Engagement
The way we communicate to one and all, Can make or break a 1:1, a meeting or even a call. Be thoughtful when selecting certain words and phrases…choosing the ones that can pay, Or...
Networking Communication: Rules and Tools
While attending a networking event recently, in between conversations, I began to observe and categorize the variety of approaches people used to engage with strangers. It became apparent very quickly that 50%...
Gratification of Speechification (Public Speaking): How to Have a Positive Speaking Experience
According to Psychology Today, “Our fear of standing up in front of people and talking is so great that we fear it more than death.” Jerry Seinfeld captured it perfectly, “Most people would rather...
Learning to Embrace the Generational Friction Factor
Last spring I decided to plant a garden. Having grown up in the Northeast region of the US, with a father who is a Pennsylvania Dutch farmer, I was accustom to homegrown delicacies year...