Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Great leaders reduce team turnover by UP-skilling AND RE-skilling team members. When everyone’s voice is heard and valued we are inspired
to go beyond what is expected of us!
Online reviews influence the way patients think about your practice. Your reputation is shaped by what patients are saying in online reviews. Patients look at online reviews to vet how and where they find healthcare.
Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality.
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
The time is now to pivot to what employees genuinely want in this employee-driven workforce.
Practice Investing in Your Team, and Your Team Will invest in the Practice!
What does it take to initiate behavior change, particularly when under stress?
Intentional, collaborative system development that influences the success of a dental practices.
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
If you had done either of these activities with my father, you would know the answer is “Systems”. Growing up in a small suburb of Scranton PA, with a Pennsylvanian Dutch dad, we learned...
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Two activities for your dental practice to improve team engagement.
Emotional Safety relates to an individuals’ perceptions of the consequences of taking interpersonal risks.
How many of us ordered take-out and / or curb-side delivery in 2020? We have, and it got me thinking about how the restaurants and service industry adapted to initiate / increase their revenue....