Patient Retention vs. Acquiring New Patients
Don’t get me wrong, new patients are important for practice growth, but retaining existing patients has a greater practice impact.
They know the drill…pun intended.
Tagged: #communicatewithinfluence #dentalpractice #teamcommunication
Specialty Practice Communication: Challenges & Solutions Part II
Part II. While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Specialty Practice Communication: Challenges & Solutions
While presenting at AAOMS, American Association of Oral and Maxillofacial Surgeons, we began the day with a group activity to identify daily communication challenges. The focus was on three areas: Patients, Players (team members), and Practice.
Dental Leadership is a Team Sport
Great leaders reduce team turnover by UP-skilling AND RE-skilling team members. When everyone’s voice is heard and valued we are inspired
to go beyond what is expected of us!
The Power of Social Media Reviews for Practice Growth
Online reviews influence the way patients think about your practice. Your reputation is shaped by what patients are saying in online reviews. Patients look at online reviews to vet how and where they find healthcare.
Communicating Confidence with Team Members and Patients
Every dental team member deserves a fulfilling career in a highly functional dental practice, customized generational appreciation, and strategically developed intra-team and intra-department communications. These are necessary to make their career easy and enjoyable every day.
Principles of Building Team Wellness and Patient Relationships
Relationships are the bridges that lead us to success and build trust and loyalty. We must have high-quality communication first, followed by our technical excellence for patients to understand their needs.
Resolve to Evolve by Embracing Generational Differences
We Are All Immigrants To The Other Generations! The more generations on your team, the more the Generational Friction Factor becomes a reality.
Are You Asking Intentional Questions?
Asking intentional questions takes preparation and planning.
The good news is we become more skilled at it as we practice.
An intentional question should be thought evoking and create a pause that generates curiosity.
16 Ways to Retain Dental Team Members
The time is now to pivot to what employees genuinely want in this employee-driven workforce.
Evolution for Survival: A Dental Team Guide 
Practice Investing in Your Team, and Your Team Will invest in the Practice!
Is it Possible to Change Habits While Under Stress?
What does it take to initiate behavior change, particularly when under stress?
Intentional, collaborative system development that influences the success of a dental practices.
Communication is Our Currency for Successful Dentistry
Language is our currency and a bridge to trust! Three pillars that conversations impact in dentistry are
• Patients
• Players (Team)
• Practice
What Do Eating Pancakes and Shoveling Snow Have in Common?
If you had done either of these activities with my father, you would know the answer is “Systems”. Growing up in a small suburb of Scranton PA, with a Pennsylvanian Dutch dad, we learned...
September is National Preparedness Month: Has Your Practice ‘Preparedness Kit’ Been Updated?
Last month we were evacuated from our home, in Park City, UT, due to the Parleys Canyon Fire raging toward our mountain homes. The smoke plume expanded quickly, directly behind our neighborhood. In 2021,...
We Got Engaged: Now We Are Deeply Committed!
Two activities for your dental practice to improve team engagement.
How To Focus on the Freedom of Emotional Safety
Emotional Safety relates to an individuals’ perceptions of the consequences of taking interpersonal risks.
Creative Marketing: 2021 Winter Dental Menu
How many of us ordered take-out and / or curb-side delivery in 2020? We have, and it got me thinking about how the restaurants and service industry adapted to initiate / increase their revenue....
