If you had done either of these activities with my father, you would know the answer is “Systems”.
Growing up in a small suburb of Scranton PA, with a Pennsylvanian Dutch dad, we learned about systems and processes to be more effective and efficient in all of life’s tasks.
That included eating pancakes and shoveling snow.
In my opinion, the proper way to eat pancakes is to stack them up and cut a hole, my preference is square, in the center through the stack. Remove the pancake pieces from the hole and set them alongside the stack. Here’s the fun part, fill the hole with overflow syrup so it oozes down the stack. Start eating by dipping the pieces into the well of syrup. As you cut into the stack, leave the ‘syrup well’ in tack and work your way around the stack. Finally, break the syrup dam and enjoy several bites of pancake sponge! The last bite is always the best!
Snow shoveling followed a similar step-by-step process, in an organizational pattern, to finish quickly so we could play in the huge snowbanks!
Dentistry without systems is chaotic.
A successful practice is a product of the quality of your systems and the team’s ability to implement them.
Structuring systems is not an easy task. But the investment you make upfront will show in your practice productivity.
Systems should be non-negotiable, yet fluid, to allow for continual monitoring and updates.
Get started by investigating some of your systems:
- Practice Software:
- Scheduling, communication tools, confirmation variety – customized to the patients preference
- Calibrated, consistent conversations
- Lab Case Tracing
- Referral Tracking
- Marketing Strategies
- Ongoing Team Communication / Systems Training
- Consistent daily, weekly, monthly, and annual department/team meetings
- Measure what is working, or not, and adapt accordingly
Now is the time to get more productive by revving up your systems.
This blog is dedicated to my father, who passed away recently at age 96!
Guess all those systems paid off for a long, productive, happy life!
Thanks for teaching me in so many ways dad. (1925-2021)